We are looking for a dynamic motivated individual to join our Information Technology Team as Field Support Engineer.

To undertake the support functions of all areas related to IT Infrastructure as directed by Head of IT Infrastructure and Manager IT Infrastructure to improve the operational performance and to satisfy the Business needs for the user community.

To support the IT Infrastructure and maintain high quality and professional standard, by the following means:

1. Under general direction, install, configure and support hardware devices like PCs, Laptops, scanners, printers, ADSL Routers…etc.
2. Under general direction, install, configure and support standards software applications, like MS windows, Ms Office, Adobe Writer, AntiVirus, xWindows Emulators….etc.
3. Install, configure and support various business applications like Airmax, Airman, AirOps, SabreView, DCS, AIMS, Easy, Winbasis, Oscas, WiseVision, Airnav, SkyView……etc.
4. Attends to and resolve users desktop problems in the timeframe set by the Team Leader or Manager Infrastructure.
5. Ensures attending to user’s IMRs in the timeframe defined by the Team Leader or Manager Infrastructure.
6. Support users located at different locations at HQ like Head Office, Manama Sales, Seef Office, Sanad Office, GF Club, Old HQ, Airport, Ramp, and Outstations if required.
7. Undertake any Desktop special assignments and projects as defined and directed by Manager Desktop Services.
8. Acts as a liaison between the customer, suppliers, and other technical groups to resolve software and hardware problems (like Sita, local ISPs/PTTs, Microsoft, Oracle, HP, etc).
9. Analyzes performance problems and recommends solutions to enhance functionality, reliability and/or usability.
10. Implements operational support standards and procedures relating to security, change management, and performance management.
11. Provides user orientation on hardware, software and network operations.
12. Keeps abreast of emerging operational support technologies and industry trends.
13. Provides timely status updates regarding users’ IMRs and Incidents.
14. Implement Desktop Services Support policies and standards on all related activities.
15. Should be pro-active in exploring & implementing new technology solutions for efficient Support & Management.
16. Plan & execute the outstations visits within the specified period for resolving any pending issues, new office opening or for new system implementation.
17. Make the Outstation visit report after each visit mentioning the jobs carried out , pending issues and recommendation for improvement and submit it to Head of IT Infrastructure and Manager – IT Infrastructure in a professional manner.
18. Ensures to update the IT Asset Inventory whenever a license change is implemented on desktops, and whenever a change is done on one of the main attributes.

• University degree in Engineering in Electronics/Computers/Telecom from a recognized university or institution.
• CCNA & MCSE certification is a plus.
• Very good command in English & Arabic language (Both writing & speaking).
• Technical report writing skills.
• Hardware and software support certificates is plus.
• Driving license is a must.• Minimum 5 to 7 years work experience in IT Hardware, Software and Networking support functions.• Customer Services awareness and skills is a must.• An excellent communication skill is required to communicate with different users levels (Normal, middle management, high management).
• Excellent technical experience in supporting and troubleshooting the following areas:

1. Standard desktop applications (e.g. MS Office, MS Project, Visio, Adobe Writer, etc.).
2. Local Area Networks setup, cabled and Wireless.
3. Desktop operating systems (XP, Vista).
4. Hosted applications support for SabreView, DCS, Cargo, Amadeus.
5. AntiVirus, AntiSpywares.
6. Oracle Client, Oracle Developer, Oracle Discoverer. 
7. JDeveloper client.
8. JInitiator Client. 
9. ACT!
10. Windows Emulator like Exceed and Eicon Aviva.11. File Recovery techniques.
11. Diagnostics tools
12. OS Administrations tools
13. Hardware setup and configuration (PCs, Laptops, Printers, etc).
14. Thin Client is an advantage.

• Should be a self starter and should be responsible for one's own work product and may provide guidance, assistance, or mentorship to less knowledgeable or experienced co-workers.

Gulf Air will offer an attractive remuneration package to the right candidate.